Business & Administrative Services

Last Updated: 1/14/2020 4:43 PM

Lisa Cunningham
Career Tech-Business & Administrative Services
100 Maine Boulevard
East Liverpool, OH 43920 
330-386-8750 Ext. 30068



Course Description

Entry-Level Administrative Assistant — Administrative assistants perform clerical duties in
nearly every industry. They perform a variety of Internet research functions and they use word
processing, spreadsheet and presentation software. Duties also include fielding telephone calls,
filing and data entry. Most administrative assistant duties revolve around managing and
distributing information within an office. Administrative assistants may also be in charge of
sending and receiving correspondence, as well as greeting clients and customers.
Employment Outlook and Salary Information Average employment growth of 5% to +7% was
expected for secretaries, receptionists, and administrative assistants, from 2018-2028, according
to the U.S. Bureau of Labor Statistics (BLS).


What Students Will Learn

  • Preparing business correspondence such as letters, memos, invoices, and other business reports using Microsoft Office 2019 (Word, Excel, PowerPoint, Access, Outlook)
  • Data entry using 10-key keypad/calculator
  • Maintaining manual and computer filing systems using Access
  • Sending and receiving forms for the company
  • Answering the phone
  • Operate a range of office machines such as photocopiers, scanners, and computers
  • Handling sensitive information in a confidential manner
  • Replying to email, telephone, or face to face inquiries
  • Schedule appointments and update event calendars
  • Edit and proofread documents
  • Perform bookkeeping and accounting duties

Possible Certifications - MOS Certification 2019– Word, PowerPoint, Excel, and

Articulation: OVCT and EGCC



Contact Us
Career and Technical Education 100 Maine Blvd
East Liverpool, Oh 43920